Lessons With unprecedented changes sweeping nearly every institution across the globe, COVID-19 has taken mere weeks to single-handedly redefine life as we know it. Inexorably transformed is the workforce as it shifts to accommodate the new normal – new modes of communication, new work patterns, and new team dynamics.
But amidst all the change, there is a silver lining – the invaluable lessons we’ve learned on supporting our business operations even in the strangest of circumstances:
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1. The cloud is an essential piece of business infrastructure. It should come as a surprise to no one that cloud computing is here to stay – and in light of recent developments, in fact among the most valuable technology a business can offer. As on-demand needs skyrocket, the cloud responds in turn; providing anyone with an internet connection unlimited access to a vast collection of applications and tools. Organizations offering SaaS are already intimately aware of the advantages a cloud delivery model can enable, including the ability to share one infrastructure among multiple customers. But it’s not just customers driving the cloud’s success.
2. Organic mobile processes enable workers. A cloud-based solution is an important first step, but not a catch-all for success. Supporting every worker requires implementing modern, mobile-first solutions – especially for those working remotely or out in the field. Visibility into every minute of employee time in detail is necessary to see emerging patterns hidden within complete data sets. Only then can meaningful adjustments be made that positively affect company and employee productivity. Allowing for employees to capture real-time information makes all the difference – rather than waiting for data to come in, managers can use the information they receive as it happens and use it to create the biggest impact on productivity.
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3. Social is key. Using social is the best way to connect with workers, remote or otherwise – but this isn’t the social most would imagine. While social media does play a powerful role in connecting workers, customers, and organizations, the “social” referred to here is a bit more nuanced. It refers to an organization enabling employees to work together, with a solution built to support collaboration and communication using workflows across teams, departments, regions, and countries. The goal is to enable these critical working alliances with a flexible and scalable unified platform, replacing manual workflows and eliminating multiple siloes to protect businesses – especially in times of need.
4. Manual and on-premise solutions no longer make the cut. Many small, mid-sized and even global organizations today still rely on ad-hoc, manual processes to get the job done – but relying on error-prone manual administration only guarantees that sooner or later, processes will break. An ERP implementation may appear stable on the surface, but the moment trouble arises – a pandemic, for example – the system is effectively shut down, rendering it inaccessible if it is entirely on-premise. It’s time to use these uncertain times as a wake-up call, and ensure safety and security is built-in to an organization’s system from the get-go.
Project and time tracking are core processes to any business. Today’s challenges have shown us that we need resilient enterprise systems to help us with these processes as they tie directly into resource productivity, utilization, project and business profitability, and other critical business metrics. Investing in an effective solution can revolutionize how you manage your projects and resources when the world throws you a curveball.